ITSM Team Coordinator (m/f/d)

The history of this company dates back deep into the 19th century. Today, the group is one of the leading insurance groups in Austria as well as Central and Eastern Europe. This requires strong IT — and you in the role of ITSM Team Coordinator (m/f/d).

Your tasks:

  • Build and further develop IT Service Management at the group level
  • Assemble and coordinate a high-performing ITSM team
  • Coordinate the team across all current and future ITSM processes
  • Lead the implementation and rollout of ITSM processes, initially for local services
  • Develop the ITSM roadmap together with relevant stakeholders
  • Take responsibility for processes in the role of IT Change Manager
  • Act as a central interface to the ServiceNow implementation team
  • Define technical specifications of functional requirements together with the team
  • Take responsibility for handling major incidents
  • Define, measure, and manage KPIs, analyze deviations, and follow up with corrective actions
  • Ensure audit and compliance evidence (e.g., ISO 27001)
  • Define ITSM standards and ensure their adherence together with the delivery teams
  • Drive the harmonization of ITSM processes, standard changes, and automation
  • Actively manage stakeholders with clear communication on topics such as risks or maintenance windows

Your profile:

  • Completed studies in (Business) Informatics or a comparable field, or equivalent practical experience
  • Solid ITSM expertise, particularly in change management
  • Experience in lateral leadership and functional team coordination across multiple ITSM processes
  • Confident presence in moderation, conflict, and escalation management
  • Basic technical understanding of CI/CD and release strategies, as well as CMDB/service mapping
  • Structured, detail-oriented, and process-focused way of working
  • Excellent communication and teamwork skills, including in cross-functional settings
  • Excellent written and spoken English
  • Experience in ITSM-related projects, particularly in automation and tool integration
  • Confidence in conducting audits and enforcing process compliance

Values such as diversity, customer focus, responsibility, and trust play an important role in this company despite its size. Employees are offered numerous benefits, including comprehensive health and preventive care programs.

Wien
Vollzeit

Minimum salary:

The minimum annual salary is €100,000; a higher salary is possible depending on the candidate’s background.

Apply now!
Your consultant:
Carolin Schellenberger
Phone +43 1 602 07 99 0
carolin.schellenberger@winningpool.com