- Responsibility for the overall architecture of the sourced solutions within the scope of all decentralized network connections and solutions.
- Planning and innovative further development of individual network solutions together with sourcing partners and customers.
- Identifying resp. receiving customer requirements and supporting customers in the implementation of network solutions.
- Responsibility for process flow of the group’s network solutions relating to incident management, availability management, request management etc.
- Monitoring performance features as well as compliance with agreed KPIs and SLAs and, if necessary, implementing appropriate measures to improve quality.